**All prices shown are subject to HST @ 15%**

Discounts

  • Any special offers or promotional deals (hereinafter the “Discounts”) shall only be valid during the period of validity and subject to the conditions of each offer. Discounts may not under any circumstance be converted into a sum of money which is reimbursable or payable to the Customer. Discounts may only be used by the Customer to whom they are granted and shall not be transferable to third parties. They shall be subtracted from the value of the Customer’s Order including HST. Unless otherwise mentioned in a specific Discount offer, the Customer shall be barred from using several Discounts cumulatively when placing a given Order. Where the Customer mentions his/her possession of several Discounts on the Web Site concurrently, the Customer shall only be able to use the Discount of the largest amount for the same Order.

Definition of pool

  • In ground pool costs shown are based on pools up to 100,000 liters. Pools in excess of this maybe subject to extra cost.
  • Semi in ground pool costs are based up to 30,000 liters. Pools in excess of 30,000 liters will be charged at in ground rates.
  • Water features, waterfalls and other structures outside of the pool opening / closing scope maybe subject to extra cost.

Pool openings

  • Customer to ensure we have access to backyard, equipment (power on at breaker), water supply & power
  • Allow up to 10 days from our initial visit before you plan to swim. Green and murky pools take time to clear.
  • Upon opening should there be any deficiencies (equipment failure, floating liners, leaking pools, electrical issues, broken pipes……) we will continue to open the pool as scheduled. Any repairs or work need outside of the opening scope will be agreed by both parties (should you want pool services to make the repairs) and subject to extra cost at service call rates.
  • Vacuuming the pool is not part of the opening unless purchased as an additional service.

Pool closings

  • Customer to ensure we have access to backyard, equipment (power on at breaker), water supply & power
  • If you book a partial closing you must ensure the water is pumped to winterizing level, should we have to lower the water you will be charged for a full closing.
  • Missing winter equipment (plugs, gizmos, water bags) will be supplied during closing subject to extra charge.
  • Vacuuming the pool is not part of the closing unless purchased as an additional service.

Weekly & bi weekly maintenance service

  • Customer to ensure pool water is at operating level and we have access on the day of service.
  • Weekly vacuum service price is per hour and should not exceed 1 hour, in the event of a storm or circumstances out of our control extra charges will apply in 15 min increments until the pool is clean. (minimum 1 hr charge)
  • Bi weekly vacuum service cost is per hour until pool is clean. (minimum 1 hr charge)
  • 15 minutes of travel time to site is part of the first hour of service.
  • All chemicals supplied are subject to extra cost.
  • Weekly & bi weekly service does not guarantee against equipment failure and or wear and tear of components. Should any issues arise our technicians will make you aware and what is required for repairs. Any repairs required during regular service will be charged on a time and material basis, repairs outside of regular maintenance will be billed at service charge rates.

Spring time vacuum service

  • Spring time initial vacuum service cost is based on two 1 hour visits at $249.00 more visits maybe required if the pool is extremely dirty. Service includes, brushing walls, cleaning waterline & vacuuming pool. We will also add chemicals as required. (chemicals subject to extra cost)

Service call charge

  • Service calls are subject to a $65.00 call out fee and billed at $120.00 per hour, minimum 1 hour charge ($185.00) billed at 15 minute increments thereafter.
  • Parts and materials are subject to extra cost.

Gas & travel time surcharge

All prices shown are based on services provided to the Kings County & Saint John area. Services provided outside of the stated areas will be subject to a gas & travel time surcharge @ $2.00 – $5.00 per km dependant on crew size and distance.